HCBW is committed to you and your cycling enjoyment.
We provide friendly service, knowledgeable staff, and great value and selection.
We know that there are many places that you can buy your bike and shop for accessories. We will try to give you the best shopping experience and meet all your cycling needs. Our staff has over 80 years of cycling experience in bicycle repair, bicycle racing, touring, and riding and offers that wealth of knowledge to you.
Hill Country Bicycle Works will guarantee complete work on all bicycles purchased from us. We also will guarantee all repairs on the bicycles that we work on, provided they were originally purchased from an Independent Bicycle Dealer. This means that you only pay for service once- if we have not fixed the problem, there will be no charge to you for the next 30 days as long as the problem has to do with the original repair and with our service department.
Hill Country Bicycle Works provides a Customer Loyalty maintenance program. If you have purchased your bike from us, we provide a ONE YEAR free basic tune-up service to your bicycle. This can be a substantial value to each customer as each time your bike requires a tuning in the first year after your purchase, the service will be free.
In addition, if you purchase an upgrade component or accessory from us, we offer a discount labor charge for the installation.
We provide a Free no-obligation estimate of the work that will need to be done and will take into account your budget. If, while we are doing the work on your bike, we find more problems or concerns, we always call you first with an additional estimate and wait for your approval before proceeding.
If possible, we will accommodate walk-Ins for repair. We cannot guarantee that we can fix a bike on the spot, but we will try. The earlier in the day you bring it to us, the better chance we have to get it done by the end of the day.